Using abbreviations in TTY calls

Avaya one-X agent provides a standard set to which the user may add others, delete, or edit present entries. TTY callers use TTY abbreviations for ease of communication and efficiency in sending messages. You can insert abbreviations either from the Abbreviations menu on the TTY window or directly invoke the list of abbreviations using the cursor.

To insert abbreviations in your message from the Abbreviations menu:
1. Place your cursor where you want to insert the abbreviations.
2. Click the Abbreviations menu.
  The application invokes the abbreviations list. The list contains TTY abbreviations along with their expanded forms.
3. Select the abbreviation you want to insert from the list.
  The abbreviation appears at the cursor location.
To invoke the abbreviation list at your cursor location:
1. Double-click the ~ (tilde) key on the keyboard.
  The abbreviations list adjacent to your cursor appears.
2. Type the letters of your abbreviation in the abbreviation list.
  The abbreviation matching the typed letters appear.
3. Select the abbreviation on the list.
  The abbreviated letter matching the selected abbreviation list appears at the cursor location.
Ensure you enter the GA abbreviation to terminate your message string. This is one of the standard set supplied with Avaya one-x agent. The Avaya applications use it as <CR> and you must not delete them from the set.

Using abbreviations in TTY calls

Example